Shipping and refunds
Currently, we only ship within the US. We ship within 5-10 business days. Although we strive for much sooner. Our mantra is under promise, over deliver. Custom made products will indicate shipping times on the listing.
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In summer, candles will ship Priority Mail on Monday through Wednesday to avoid long delays in the heat. This may extend the shipping time if we need to wait for the following Monday to send out your order.
We encourage our customers to puRoute Shipping Insurance offered in your cart at checkout. This service will send tracking information and provide your order shipping loss or damage protection if added to cart and purchased. A claim for loss or damage is quick and easy with Route. Route Insurance Policy Summary https://route.com/insurance
Handcrafted by Design LLC will not cover loss or damage due to shipping.